Chính sách chung Tuyết Nhi Japan
1. Chính Sách Đổi Trả Hàng Hóa
Điều kiện đổi trả:
- Sản phẩm còn nguyên vẹn, không bị hư hỏng, chưa qua sử dụng.
- Đơn hàng đổi trả trong vòng 7 ngày kể từ ngày nhận hàng.
- Khách hàng cung cấp hóa đơn mua hàng hoặc biên lai.
Quy trình đổi trả:
- Liên hệ bộ phận chăm sóc khách hàng qua email hoặc hotline để yêu cầu đổi trả.
- Gửi sản phẩm về địa chỉ công ty kèm theo thông tin đơn hàng.
- Sau khi kiểm tra và xác nhận sản phẩm, chúng tôi sẽ tiến hành đổi hoặc hoàn tiền cho khách hàng.
2. Chính Sách Giao Hàng
Thời gian giao hàng:
- Thời gian giao hàng từ 2-5 ngày làm việc tùy theo địa điểm của khách hàng.
- Đối với các đơn hàng đặt trong dịp lễ, Tết có thể sẽ mất thêm thời gian.
Phí vận chuyển:
- Miễn phí vận chuyển cho đơn hàng trên 1 triệu đồng trong nội thành TP. Hồ Chí Minh.
- Đối với các đơn hàng dưới 1 triệu đồng hoặc ngoài khu vực TP. Hồ Chí Minh, phí vận chuyển sẽ được tính dựa trên trọng lượng và khoảng cách giao hàng.
3. Chính Sách Thanh Toán
Hình thức thanh toán:
- Thanh toán qua chuyển khoản ngân hàng.
- Thanh toán khi nhận hàng (COD).
- Thanh toán qua thẻ tín dụng, thẻ ghi nợ.
Chi tiết tài khoản ngân hàng:
- Số tài khoản: 3586013068989
- Chủ tài khoản: Trịnh Thị Tuyết
- Ngân hàng: MSH Hà Nội
4. Chính Sách Bảo Mật Thông Tin
Thu thập thông tin:
- Chúng tôi thu thập thông tin cá nhân của khách hàng khi đặt hàng để phục vụ cho việc giao hàng và hỗ trợ khách hàng.
Bảo mật thông tin:
- Thông tin khách hàng được bảo mật tuyệt đối, không chia sẻ cho bên thứ ba khi chưa có sự đồng ý của khách hàng.
- Chúng tôi sử dụng các biện pháp kỹ thuật và bảo mật để bảo vệ thông tin cá nhân của khách hàng.
5. Chính Sách Khuyến Mãi
Chương trình khuyến mãi:
- Các chương trình khuyến mãi sẽ được cập nhật thường xuyên trên website và fanpage của chúng tôi.
- Khách hàng có thể nhận được mã giảm giá qua email hoặc tin nhắn khi đăng ký thành viên.
Điều kiện áp dụng:
- Mỗi mã giảm giá chỉ được sử dụng một lần cho một đơn hàng.
- Mã giảm giá không được quy đổi thành tiền mặt và không áp dụng đồng thời với các chương trình khuyến mãi khác.
6. Liên Hệ Hỗ Trợ
Thông tin liên hệ:
Tuyết Nhi Japan
Công ty TNHH Thương Mại Thọ Tuyết
Địa chỉ: 34/32 Tương Mai, Hoàng Mai, Hà Nội
Website: Https://TuyetNhiJapan.Com
Fanpage: https://www.facebook.com/TuyetNhiNoiDiaNhat
Fanpage: https://www.facebook.com/tuyetnhijapan
FaceBook cá nhân: https://www.facebook.com/tuyet.to.184
Điện thoại: 0349192135
Zalo: 0349192135
Email: [email protected]
Chúng tôi cam kết mang đến cho quý khách hàng trải nghiệm mua sắm tốt nhất. Mọi thắc mắc và khiếu nại vui lòng liên hệ với chúng tôi để được hỗ trợ kịp thời.
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